General business conditions

General business conditions

Services are provided by Petra Zak s.r.o.

Company:                 PETRA ZAK s.r.o.
Address:                    Nad Lalůvkou 2018, 594 01 Velké Meziříčí
Id No:                         05903459
Tax Id No:                  CZ05903459

the company is listed in business register at the Regional court in Brno, division C, insert 108651 (further only as the „Company“)

Services rendered on-line based business at the internet address: www.beauty-beast.cz

Company contact information:
Contact address:: Pod Strání 2279, 594 01 Velké Meziříčí
Contact e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact tel. number: (+420) 565 555 980

1. Introduction

1. These business conditions (in accordance with § 1751 of the law number 89/2012 collection  of the civil law, (further only as “civil law”) is in effect for rendering fitness services by the Company, specifically, but not only in the internet business platform  http://www.beauty-beast.cz/ provided by the interface based on the internet address http://www.beauty-beast.cz/ (further only as web „interface“)  conducted by the Company.
2. The business conditions limit and specify the basic rights and responsibilities of the company and the User. User by sending an order and further confirming in the web interface that he accepts the general business conditions and that he familiarized himself with it.  The agreement about service rendering; that is general business conditions including the purchase order and its acceptance will be sent to the User by an e-mail immediately following the conclusion of the agreement for rendering the service or will be attached to the service at the time of rendering such service to the User.
3. Established business conditions are integral part of the business contract to render services (further only as “agreement”).  Agreement and the general business conditions are created in the Czech language.

2. Definitions

1. User is a physical person or a legal entity which intends to purchase through the web interface offered services.
2. Services offered by the Company are fitness, wellness, relaxation services.

3. Purchase Order and Business Agreement

1. User creates an order for a service:
   1 .1. without a registration in the web interface, that is directly by submitting a   completed order form in the web interface.
   1.2. by registration in the web interface
   1.3. in person at the Company address Pod Strání 2279, 594 01 Velké Meziříčí
2. Purchase order without a registration. (Purchase order created other than in user s account) must contain exact name or descriptions of the purchased service (or a number of such service), quantity (possibly length of duration) and personal information of the User (name and surname, e-mail address).   
3. If the web interface allows, User after registration in the web interface may access his own account.  User may order services in his own account (further only as “User Account”).   The company is not responsible for any eventual misuse of the User´s account by some third party.
4. Web interface contains a list of services and information about them including individual pricing.  Prices include all applicable taxes (including VAT), duties and all other fees.  Prices of offered services will remain valid for the time that they can be viewed in the web interface.  Discounts offered by the Company cannot be combined unless Company specifically states otherwise.
5. Presentation of services listed in the web interface are for information purposes only and it is not an offer by the Company (a suggestion to enter into a business agreement; § 1732 paragraph 2 civil law will not be used).
6. In order to Purchase a service the User will fill out an order form at the address of the Company (or will provide appropriate information during a telephone conversation or e-mail communication) in a web interface where all information about the service is provided, as well as a form of payment and identification information of the User.
7. Company reserves the right to correct any inaccuracies in the User´s Purchase order which could arise during processing of the User´s Purchaser order as a result of inaccurate entry in the system or changed circumstances by the Company which was not possible to list in an offer and which have no impact on quality of the services offered.
8. Contractual relationship between the Company and the User arises (an Agreement is created) delivery of an accepted Purchase order (acceptance, further only as “Purchase order acceptance”.)
9. An integral part of the Purchaser order acceptance is a Company´s request to the User to provide a payment for purchased services.
10. By entering into an Agreement the Company agrees to provide the User with services listed in the Purchase order and the User agrees to compensate the Company the agreed price.
11. All Purchase orders accepted by the Company are legally binding.

4. Payment conditions and Rendering services

1. User creates an order for a service:
   1 .1. without a registration in the web interface, that is directly by submitting a   completed order form in the web interface.
   1.2. by registration in the web interface
   1.3. in person at the Company address Pod Strání 2279, 594 01 Velké Meziříčí
2. User will select and list the payment method of his choice in the Purchase order (there may be eventual other payments in connection with the selected payment method).
3. All payments in cash must be made at the time when the services are rendered.  Unless agreed otherwise, all payments in cash are payable prior to the commencement of the purchased service.  All cash-less payments must be settled within 7 work days from the date of the Purchase order agreement.   Purchase order which is not paid for in accordance to the Business conditions will be cancelled.
4. In case of a bank transfer payment User is required to list a variable symbol of the payment which is the Purchase order number.  In a cash-less transaction, User´s obligations are satisfied at the moment when the payment is recorded in the Company´s bank account. 
5. Services are rendered at the Company´s address Pod Strání č. p. 2279, 594 01 Velké Meziříčí.

5. Contract disengagement

1. User can step away from the agreement up to 14 days from the date of the Agreement regardless whether or not he made a payment for the services.
2. By request for Purchase order cancelation, the User expressly agrees that services may be rendered in full before the expiration of the above mentioned 14 days limit for the Agreement disengagement and in case the services are rendered the User will forfeit his right to step away from the Agreement.

6. Warranty policy

1.  Consumer protection rights are governed by appropriate directives, namely the law No. 89/2012 Collection of civil laws and subsequent prescriptions.
2. User may claim incorrect services during the service rendering.
3. The Provider is responsible to the User that the provided services are in accord with the Purchase agreement.  Agreement with the Purchase order is understood that services ordered match the services described, that it is performed by a person specifically mentioned in the service description, it is done correctly and professionally and it lasts the specified time period.
4. Submitted claims are handled without unnecessary delays, no later than 30 days from the date of the claim submission, unless otherwise agreed between the Provider and the User. 
5. In case of a questionable claim the Provider will decide whether or not to accept it within 3 work days from such claim submission.

7. Personal information protection

1. Provider (also „Personal Data Controller”), processes personal data of Users which are natural persons (further only as “Data Subject”), Data Subject may contact the Provider in any question regarding the processing of his or her personal information at the Provider´s e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it. .
2. Provider processes identification and contact information of the Data Subject and further details necessary for completion of an Agreement with the Data Subject.
3. Provider processes personal information of the Data Subject for the purpose of:
   1. Execution of an Agreement or Agreements with the Data Subject based on chapter 6 paragraph 1 letter b) Directive of the European Parliament and the Commission No. 2016/679 dated 27. 4. 2016 about protection of persons in connection with processing of personal data and free movement of this data and supersedes directive 95/46/ES (“GDPR”);
   2. Maintain legal requirements of the Provider generally stated by legal directive and based on chapter 6, paragraph 1, letter c) GDPR (for example requirement of the Data Controller to maintain accounting and tax documents);
   3. Designation, action or defense of legal rights of the Data Controller and based on chapter 6, paragraph 1, letter f) GDPR;
   4. Mailing of commercial notices and based on chapter 6, paragraph 1, letter f) GDPR for reasons of a legitimate interest of the Data Controller for direct marketing purposes.
4. Personal Data will be processed for the time duration necessary to process such information.  In view of above mentioned:
   1. For purposes per paragraph a) above mentioned Personal Data will be processed till the end of obligations of the Agreement.  This does not restrict any rights of the Controller to keep processing (to the necessary extend) for purposes under paragraph b), c), and d) above;
   2. For purposes under the paragraph b) above, Personal Data will be processed for the period of legal responsibility of the Controller;
   3. For purposes under the paragraph c) of the above, Personal Data will be processed up to the end of the 5^th calendar year following the termination of the Agreement.  In case of a commencement and duration of any legal, administrative procedure or any other procedure in which rights and requirements of the Controller in relationship to a corresponding Data Subject, the processing time period is not terminated as stated under the chapter 3.3 of above, till such proceedings are ended.
   4. For purposes of general commercial communication under the paragraph b) above, Personal Data will be processed till such time when the Subject Data will express his disagreement with such processing.
5. Personal Data whose processing purposes are no longer valid will be anonymized or liquidated (by shredding or in other manner destroyed which will guarantee that no unauthorized party will be able to familiarize himself with such Personal Data.)  by the end of the next calendar quarter.
6. Controller is authorized to hand over the Personal Data to receivers with whom the Controller entered into an agreement to process such Personal Date and which will be processed for the Controller as his processors.
7. In connection with the Personal Data processing, the Subject Data has a number of rights including the right to request access to his own data (under the conditions of chapter 15 GDPR), correction or liquidation of this data (under the condition of chapter 16 or chapter 17 GDPR). Subject Data has the right to complain against processing (under the condition of chapter 21 GDPR) and right to transfer data (under the condition of chapter 20 GDPR).
8. If the Subject Date suspects that his Personal Data are processed in a conflict with rules and regulations, he has the right to ask the Controller for a corrective action. If the Subject Data complaint is found valid, the Controller will immediately correct the incorrect matter.   This does not limit the possibility of the Subject Data to log a complaint directly at the Office of Personal Date Protection.
9. Submission of Personal Data from the Subject Date is a contractual requirement.  Subject Data does not have legally binding requirement to submit Personal Date, but Controller this information needs to complete the Agreement with the Subject Data.   

8. Final Resolutions

1.  Provider is authorized to render services on the bases of his business license and his activities do not come under any other regulation.   Trade licensing office controls the business activities within the scope of their activities.  Czech Business Inspection office also inspects if the business follows the appropriate consumer protection law (http://www.coi.cz/) and consumer protection is also guarded by interested associations and other subjects for Personal Data protection.  Personal Data Protection office has the oversight responsibilities.   Office for Personal Data Protection (http://www.uoou.cz/).   All complaints not requiring involvement of the courts are handled through Provider´s e-mail address, alternatively the User may approach various interested associations working in the frame work of consumer protection.   Provider is not bind to the User by any codes and does not voluntarily bind himself to any codes (in accordance with § 1826 paragraph 1 letter e) of the civil code).
2. If any of these resolutions are not valid or not applicable (and if they are contrary to the laws for consumer protection), or if this will happen in the future, the incorrect or not applicable laws will be replaced by applicable regulations that are the closest to the original ones. All changes and additions to the Purchase order agreement or to the General business conditions require a written form.
3. Business conditions may be unilaterally adjusted or amended by the Provider.  Rights and obligations of the parties to the Agreement are always governed by the meaning of the General business conditions from which the rules originated.
4. All relationships and disputes which may arise from the Agreement will be exclusively handled in accordance with the Laws of the Czech Republic and will be handled by appropriate courts of the Czech Republic.
5. Possible disputes between the Provider and the User may be handled out of court.  In such case the User may contact the subject of the out of court dispute which may be for example the Czech business inspection office or handle it through ODR platform for this purpose.   More information about the out of court solutions are located on the web pages of the Czech business inspection.  Provider prefers to solve disputes by a mutually accepted agreement between the Provider and the User before it is necessary to move the dispute to out of court system to solve the dispute.